An Operator’s Perspective on Customer Outcomes

MJP Consultancy helps customer-facing organizations do their best work and deliver better outcomes for the people they serve.

Over more than 20 years, I’ve led customer support, customer success, professional services, partner enablement, and product teams inside software and platform businesses. I’ve spent my career close to customers and close to the work.

I’ve been responsible for results, not just recommendations. I know what it feels like to own outcomes and to make decisions when the tradeoffs are real.

Today, I partner with companies that want practical, sustainable improvement without the fluff. My goal is to help teams work more clearly, more effectively, and with greater confidence.

I’ve led large-scale transformations, rapid turnarounds, and multi-business-unit integrations. I’ve also built high-performing teams from the ground up. Across all of it, one belief has stayed with me. Great customer outcomes do not happen by accident. They happen when you design for them.

My experience includes:

• Customer Success and Support Leadership

• Professional Services and Capacity Management

• Product Leadership and Customer-Driven Roadmaps

• Multi-BU and Post-Acquisition Integration

• Metrics, Operating Models, and Executive Visibility

• Public, Founder-Led, and Private Equity Companies