How I Help

I work with software and SaaS leaders who are responsible for customer outcomes and feel the pressure that comes with that responsibility.

When growth slows, margins tighten, or teams start to strain, customer-facing organizations need to work better together. My role is to help you step back, see clearly, and make practical changes that lead to better outcomes for customers and the people who serve them.

Every engagement starts with a conversation.

If you are navigating change in your customer-facing teams and want a thoughtful, practical perspective, I would be glad to talk.

Customer Success Transformation

Customer success becomes most important when it is hardest to get right. I help leaders design and strengthen customer success organizations that support retention, expansion, and long-term customer health.

Support Optimization & Cost Reduction

Support teams often carry more pressure than they are designed to handle. I help organizations improve support effectiveness while balancing cost to serve and customer experience.

Fractional & Interim Leadership

At times, teams need leadership support beyond advice. I provide hands-on, interim or fractional leadership during periods of change, growth, or uncertainty.