How I Help
I work with PE-backed and mid-market SaaS companies that need senior operational leadership to fix what is broken, build what is missing, or lead through a period of change.
My experience spans customer-facing teams, product and technology, professional services, and organizational change management. Most engagements cut across more than one of these areas because in practice, operational problems rarely stay in one lane.
Every engagement starts with a conversation.
Organizational Change Management
Growth, restructuring, new leadership, and market shifts all require deliberate change management to stick. I help leadership teams design and execute change in a way that brings people along, reduces friction, and builds toward a sustainable outcome.
Customer Organization
Strong customer outcomes require more than a good product. I help leaders design and strengthen the organizations responsible for customer success, support, professional services, and partner relationships while building the operating models, team structures, and processes that drive retention and growth.
Revenue Operations and Post-Sale GTM
The hand-off from sales to post-sale is where revenue is won or lost. I help companies align their post-sale motion across CS, services, support, and partnerships so the customer experience is consistent, the team is coordinated, and expansion opportunities are not left on the table.
Product and Technology Leadership
I have led large product and engineering teams through complex buildouts, including microservices API suites and multi-partner integration programs. I bring a senior operator's perspective to product organizations navigating scale, technical debt, or go-to-market alignment challenges.